Refunds and Returns
Before finalizing your purchase, please take a moment to review this essential information:
Upon completing your purchase, an order confirmation email will be automatically sent. If you don’t see it in your inbox, please check your Junk/Spam folder. If you haven’t received a confirmation email, please get in touch with our Customer Service team.
While shopping with us, if you encounter any issues, please be assured that we are dedicated to addressing your concerns and finding suitable solutions. However, there are specific conditions that apply to cancellations, modifications, replacements, returns, or refunds. Please carefully review these conditions:
Returns: At Chucraft, we take great pride in the unique craftsmanship of our products, each tailored to our customers’ individual preferences. Due to this customized nature, our items are not suitable for resale, reuse, or donation. Therefore, we do not accept traditional returns but offer replacement options as alternatives.
Order Replacement/Refund: Contact us within 7 days of your item’s arrival to request a replacement or refund. The detailed scenarios are outlined below:
- Low quality
- Items differing significantly from the approved design or as shown on our website
- Defective/incorrect orders
- Damage due to delivery (Refunds only if shipping insurance is selected)
- Wrong items (Free replacement provided)
- Non-delivery (Refund or replacement offered if not delivered within 60 days)
- Order not received (Refund or replacement offered if not delivered within 60 days; excluding cases of incorrect shipping details provided by the customer and missed parcel deliveries)
Sale Items: Please note that only regular-priced items are eligible for refunds or replacements. Sale items cannot be refunded or replaced.
To initiate a replacement, refund, or return within 7 days, please follow these steps if you believe your order qualifies for resolution:
- Capture a clear photo/video of the product alongside the QR code/Cover Package placed on a flat surface under adequate lighting, demonstrating the item’s eligibility for replacement, refund, or return.
- Email us at “[email protected],” explaining the reason for your replacement/refund request and attaching the photo from step one. Any additional relevant information would be appreciated.
Approval Process:
We aim to respond within 36 hours to confirm your request. If the provided information is unclear, we may request further clarification. Please reply within 7 business days to avoid case closure due to insufficient evidence.
Upon approval, there are two types of resolution:
- Replacement approval: We’ll dispatch a new item to you via standard shipping at our expense. You’ll receive a tracking code via email once available. Please allow 1-2 weeks for the replacement to reach you.
- Refund approval: We’ll promptly issue a refund to your original payment method. Please allow 3–5 business days for the refunded amount to reflect in your account.
LATE OR MISSING REFUNDS
We want to emphasize that once a refund is approved, it undergoes immediate processing, and the funds are promptly withdrawn from our account.
We kindly urge you to verify your bank account once more.
Should the refund not be visible, we recommend contacting your credit card company. They may require some time for verification on their end.
Following that, please get in touch with your bank to confirm the refund’s status. Similar to the credit card company’s process, there may be a processing period before the amount reflects in your account. Based on our experience, some credit card companies may take up to 30 days to complete this procedure.
If you’ve diligently followed these steps and haven’t observed any results, please feel free to contact us at [email protected].
Please be aware that we retain the right to modify this policy at any time to safeguard against fraud or other potentially detrimental activities that exploit our policy to the disadvantage of our customers or our business.
Thank you for considering Chucraft. Should you have any questions or concerns, please don’t hesitate to contact us.