FAQS

Welcome to Chu-Craft Services! We offer a range of stunning neon signs that add vibrancy and personality to any space. Whether you’re a retail customer or looking to order in bulk, we’ve got you covered. While our listed prices and shipping times cater to retail buyers, for bulk orders, please reach out to us at [email protected] for personalized assistance.

  1. “How to Order in Bulk?”

For bulk purchases, simply drop us a line at [email protected], and our team will guide you through the process with tailored pricing and shipping options.

  1. “How Do I Choose a Design?”

Select from our existing designs at Chu-craft or opt for a complimentary design service.

  1. “How Do I Request a Free Design?”

To request a custom design, fill out our Design Request Form or leave a message on our Facebook page. Provide a clear brief and your email address. Upon submission, you’ll receive a confirmation email. Once confirmed, expect a free prototype and quote within 24 business hours.

  1. “What if I Want to Modify the Design?”

We’re dedicated to ensuring your complete satisfaction. Simply indicate any modifications needed, and our designers will revise the prototype accordingly, at no extra cost.

  1. “How Do I Place an Order Once I Have Approved the Design?”

Upon design approval, we’ll send you a quote along with a product link for easy checkout.

Chu-Craft Products, FAQ Section:

  1. “What Are Neon Signs Made Of?”

Our neon signs are crafted using premium flexible LED neon piping and exclusive PVC molding techniques. These components are affixed to a sturdy, clear acrylic backdrop, providing durability and environmental friendliness compared to traditional glass neon signs.

  1. “Are Neon Signs Safe?”

Our LED neon signs are designed to be safe alternatives to glass neon signs. With low heat emission and shatterproof construction, they’re ideal for use in households with children and pets.

  1. “How Long Will Neon Signs Last?”

Our signs boast a lifespan of 50,000 hours, ensuring years of vibrant illumination.

  1. “What If I Have a Problem with My Neon Sign?“

Rest assured, all our neon signs come with a 24-month warranty. If you encounter any issues within the first 6 months of purchase, simply email us at [email protected] for prompt assistance.

  1. “How to Install Signs?”

Installing our neon signs is quick and easy, taking less than 5 minutes. Follow these steps:

  1. Carefully unbox your sign, ensuring not to damage it or the cables inside.
  2. Connect the power cords and plug them into an electrical outlet.
  3. Hang your sign using your preferred method, whether it’s nails, hooks, or wall strips.
  4. Sit back, relax, and enjoy the radiant ambiance your new neon sign brings to your space!

11. “What if my neon signs don’t light up?”

If your neon light fails to illuminate, please reach out to us promptly for assistance. If the issue is due to damage, we will honor it according to our warranty policy outlined in our terms and conditions.

For further installation assistance, feel free to reach out to us via email at [email protected].

Shipping and Delivery

  1. “How Long Does it Take for Neon Signs to Arrive?”

We typically advise allowing up to 14 days from the date of your order for delivery to your doorstep, though often it arrives sooner. Please note that each product on our website is crafted to order, whether it’s a custom design or a pre-made one.

For further details, kindly refer to our Shipping Policy.

“Our standard production time is approximately 3-4 business days, followed by shipping which generally takes 7-10 business days. We collaborate with trusted shipping partners such as DHL, FedEx, UPS, TNT, and USPS. Upon dispatch, we’ll provide you with a comprehensive tracking number via email, enabling you to monitor the progress of your neon sign.”

  1. “What Should I Do If I’ve Been Charged Import Fees/Taxes?”

“Customs duties and tariffs may apply depending on various factors such as the country of origin, size, weight, and value of your order. Kindly note that all duties, taxes, and customs fees are the responsibility of the recipient.”

  1. “Can I Track My Order?”

“Absolutely! You’ll receive a tracking number via email. Please note that in some instances, it may take up to 5 days. Should you not receive an email, please reach out to us before initiating a Chargeback, as occasionally, emails may not be sent automatically.”

  1. “My Tracking Number Isn’t Working.”

It’s normal for tracking numbers to take 2-4 days to appear in the courier’s system. Occasionally, couriers may experience delays in updating their websites or handling high volumes of orders. If your tracking number still isn’t working after four business days, please contact us at [email protected].

  1. “I Haven’t Received a Shipping Notification.”

“If you haven’t received a delivery confirmation email, we recommend checking your spam folder. If it’s not there, please contact us at [email protected], providing your name, email address, and any other relevant details so we can assist you promptly.”

  1. “My Package Was Marked as Delivered But I Never Received It.”

If your package was marked as delivered but hasn’t arrived, please follow these steps:

  1. Check the area around your residence for any unusual delivery placements.
  2. Inquire with your neighbors, as they may have received the package by mistake.
  3. Contact your local post office for further assistance regarding the status of your parcel.

If you’re still unable to locate your shipment, please contact us at [email protected] for further assistance.

About Your Order(s)

  1. “If my Neon sign doesn’t arrive, what should I do?”

We partner with reliable courier services like DHL or TNT, ensuring your package is fully traceable and insured. Once your neon sign is dispatched, you’ll receive a shipping tracking number via email to monitor its journey. However, if your sign doesn’t arrive within the expected timeframe, please reach out to us at [email protected].

Our support team will promptly investigate with the courier to determine the issue and arrange for a replacement sign to be sent to you at no additional cost.

  1. “What if my neon sign arrives damaged?”

We take great care in packaging your neon sign, utilizing premium protective materials such as plastic wrapping, bubble wrap, and sturdy cardboard boxing to ensure its safe arrival. Despite these precautions, in the rare event that your sign arrives damaged, please contact us immediately at [email protected].

  1. “Does my new sign come with a warranty?”

Yes, all our products are backed by a 24-month warranty from the date of purchase. If you encounter any issues, please contact [email protected] and provide a picture or video illustrating the problem. We’ll assess the severity and determine whether it can be resolved with a spare part or requires a complete replacement. Please note, the warranty does not cover damage caused by external factors.

In terms of warranty shipping costs, the buyer is responsible for all delivery expenses, including shipping the product to our facility and the subsequent delivery of warranted products to the customer’s address.

  1. “What if I want a return, refund, or replacement?”

Due to the customized nature of our products, we do not offer returns. However, if the product is faulty, of poor quality, or significantly differs from the authorized design, it may qualify for a replacement or refund.

If you encounter any issues with your product, please contact us at [email protected], providing clear photos of the packaging and affected item(s), your order number, and any other relevant information. This will enable us to swiftly review replacement or refund requests and prevent similar issues in the future.

For further details, please refer to our Returns and Refunds Policy.