Children wooden toys personalized with names, wooden airplane, car with names individually

Policies

Shipping Policy

Welcome to Chu-Craft Store! We're thrilled that you've chosen us for your shopping needs. Our top priority is to ensure that your experience with us is nothing short of delightful. To familiarize yourself with how we handle the delivery of your signs, please take a moment to review our shipping policy outlined below.

For retail products, our standard shipping procedures apply. However, for larger orders, we tailor our approach based on the quantity and specific requirements of each order to ensure precision and efficiency.

• Shipping Methods

Choose from three convenient shipping methods: Free Shipping, Expedited Shipping, and Express Shipping.

• Shipping Prices

Our shipping costs are determined by the selected shipping method. Refer to the price list below for details:

• Cancellation Policy:

You may cancel your order within the first 24 hours post-purchase without incurring any charges. However, cancellation requests beyond this timeframe will be subject to a 30% fee due to the item entering the production phase.

• Order Processing:

Orders placed after 7 p.m. EST will be processed on the subsequent business day.

For further details, please consult our shipping policy.

Returns and Refunds

Order Returns:

At Chucraft, we take pride in the unique craftsmanship of our products, each tailored for our customers' individual preferences. Due to this bespoke nature, our items are not suitable for resale, reuse, or donation. Therefore, we do not facilitate traditional returns but offer replacement or refund options as alternatives.

Initiating a Replacement/Refund:

To initiate a replacement, refund, or return within 7 days, please follow these steps if you believe your order qualifies for resolution:

• Capture a photo/video of the product alongside the QR code/Cover Package placed on a flat surface under adequate lighting. Ensure clarity to demonstrate the item's eligibility for replacement, refund, or return.

• Email us at “[email protected]”, explaining the reason for your replacement/refund request and attaching the photo from step one. Any additional relevant information would be appreciated.

Approval Process:

We'll respond within 36 hours to confirm your request. If the provided information is unclear, we may request further clarification. Please reply within 7 business days to avoid case closure due to insufficient evidence.

Upon approval, there are two types of resolution:

Replacement approval: We'll dispatch a new item to you via standard shipping at our expense. You'll receive a tracking code via email once available. Please allow 1-2 weeks for the replacement to reach you.

Refund approval: We'll promptly issue a refund to your original payment method. Please allow 3–5 business days for the refunded amount to reflect in your account.

For additional information, kindly refer to our comprehensive policy on Returns and Refunds.